About Us!
About pacePILOT
After years of writing and training, there's one thing we repeatedly learned: customers always ask for more…whether information, case examples, or resources. Hence, pacePILOT…a growing extension of our latest book and companion e-book CD, Sailing Through Six Sigma. pacePILOT provides us the media to do just that. Our growing Knowledge Base is one of the most comprehensive and free resources on quality topics on the internet. We also offer you direct access to some of the best products on the market.
About Brassard & Ritter, LLC
Mission: "To accelerate improvement in key organizational performance measures by providing ready-to-use information, skills, and support for the "doers."
Our customers' needs have always guided us in developing products and services that can help them reach their highest level of excellence quickly and economically. 
Customer demands for improved organizational performance, a knowledge management era, the need for low cost materials and access to information, anytime, anywhere combined with constantly evolving technologies and software allowed us to take the book concept to a higher level. Brassard & Ritter, LLC created and published the pacePILOT book, Sailing Through Six Sigma that combines state-of-the-art text and electronic media that gives every reader the ability to go as deep and broad as he/she wants or needs to go in order to understand and apply the topic content.
Michael and Diane bring over 40 years combined experience in writing, training, and consulting. Both formerly of GOAL/QPC, a nonprofit training and publishing organization, they have a wealth of knowledge 
in the quality and organizational improvement field including TQM/CQI philosophy, techniques, and tools, with specific areas including Breakthrough Strategic Planning, facilitating teams, problem solving, customer focus, creativity and innovation, etc. They have consulted and conducted in-house and public training seminars on these topics as well as presented to varied conference audiences around the world. Clients include organizations ranging from small privately held companies to Fortune 100 corporations from manufacturing, service, health care, education, and government.
